Full time
Posted 3 years ago

Mentor Talent have partnered with a Tech Company who are scaling their team and here is what we’re looking for. See if you got what it takes.

What you will do:

  • Effectively and efficiently manage customer interactions and data in our CRM
  • Ensure new business inquiries are quickly responded to, scheduling meetings / demos / conference calls, screen share demos, train customers, and customer support via email / phone
  • Take ownership of project set-up
  • Escalate and level-up conversations when needed for strategic accounts
  • Schedule outbound phone calls to follow up with potential prospects and customers
  • Provide our prospects and customers with the 6* customer experience standards we set as a company – from the very first call / email from a prospect to converting prospects into long term repeat customers
  • Work closely with sales and account management to ensure our customers receive the best in-class sales and technical support via email, phone or screen share
  • Collect trends and feedback on the product to share with product team.

What you need:

  • A minimum of 3 years recent experience in a front-line customer success role, supporting a software product
  • Experience in an SME / start-up environment strongly preferred
  • Excellent English verbal and written communication skills – strong internal communication is essential to build relationships and facilitate a successful understanding of the product, as well as the ability to clearly and consistently communicate with our customers
  • Attention to detail and the ability to prioritize tasks
  • A critical thinking mindset – we need someone who can think on their feet and come up with solutions, not continuously ask their team for the answer
  • Meticulous and relentless when it comes to following up on leads
  • Proficiency in Office applications
  • Previous experience working with a CRM

Apply now online or for more information, please reach out to karla@mentortalent.ie to organise a call with one of our Talent Consultants.

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